Frequently Asked Questions (FAQs)

1. What is the delivery time?

Orders are usually delivered within 4–8 business days across India.

2. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available on eligible orders and locations.

3. Do you offer free shipping?

Yes, we offer free shipping across India on eligible orders.

4. Do you offer returns?

Yes. We provide a 7-day no questions asked return policy for your convenience.

5. When will I receive my refund?

Refunds are processed within 24 hours after we receive the returned product.

6. How can I track my order?

Once your order is shipped, you will receive tracking details via WhatsApp, SMS, or email.

7. Is blouse piece included with the saree?

If a blouse piece is included, it will be clearly mentioned in the product description.

8. Are the product colors exactly the same as shown?

We try our best to display accurate colors. However, slight variations may occur due to lighting and screen settings.

9. Are your sarees suitable for weddings and festive occasions?

Yes. Our collection is specially curated for weddings, festivals, parties, and elegant traditional wear.

10. How should I care for my saree?

For most premium sarees, we recommend:

• Dry clean only

• Store in a cool, dry place

• Avoid direct sunlight for long periods

11. Can I cancel my order?

Yes, orders can be cancelled before shipment. Once shipped, you may use our return policy after delivery.

12. Do you source sarees directly?

Yes. We carefully source sarees from specialised weaving and artisan regions to bring unique and premium-quality collections to our customers.

13. Are your sarees ready to wear?

Most sarees are traditional drapes and may require fall/pico finishing if preferred by the customer.

14. Do you sell authentic Banarasi and traditional sarees?

Yes. We carefully source premium sarees from specialised weaving regions and trusted suppliers.

15. Will the fabric feel heavy?

Fabric weight varies depending on the saree type. Detailed fabric information is provided on each product page.

16. Can I place bulk or gifting orders?

Yes, we accept bulk and festive gifting orders. Please contact our support team for assistance.

17. What payment methods do you accept?

We accept:

• UPI

• Debit/Credit Cards

• Net Banking

• Wallets

• Cash on Delivery (where available)

18. Do you restock sold-out products?

Some designs may be restocked depending on availability, while certain collections remain limited edition.

19. Can I exchange a product instead of returning it?

Yes, exchanges may be possible based on product availability. Please contact our support team for help.

20. What if I receive a damaged or wrong product?

Please contact us within 48 hours of delivery with photos/videos, and we will resolve the issue quickly.

21. Are your sarees suitable for gifting?

Absolutely. Our sarees are perfect for weddings, anniversaries, festivals, and special occasions.

22. Do you have a physical store?

Currently, Mei & Mellow operates online to bring carefully curated sarees directly to customers across India.

23. How can I know the fabric quality before ordering?

We provide detailed product descriptions, close-up images, and support assistance to help you shop confidently.

24. Do you provide styling assistance?

Yes. You can contact us on WhatsApp for saree styling and occasion-based recommendations.

25. Why choose Mei & Mellow?

Because we believe sarees should feel elegant, timeless, and special. Every collection is curated with care, quality, and attention to detail.

26. Can I contact support on WhatsApp directly?

Yes, you can directly message us on WhatsApp for quick support and order assistance.

📞 WhatsApp/Phone: +91 9432575859
📧 Email: sales.meiandmellow@gmail.com